CakeTools UAE Shipping Policy

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At CakeTools UAE, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below for details on delivery times, shipping methods, and other important information.

1. Shipping Locations

We currently ship across the United Arab Emirates (UAE). If you require international shipping, please contact us before placing your order to check availability and rates.

2. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
  • Custom or special-order items may require additional processing time. If applicable, this will be mentioned on the product page.

3. Shipping Methods & Delivery Time

We offer multiple shipping options based on your location:

  • Free Shipping (2-4 business days) – Available on orders above AED 100
  • Standard Delivery (2-4 business days) – AED 10 (Promotional offer subject to change without notice)
  • Express Delivery / Same-Day Delivery (Dubai orders placed before 6 PM) – AED 49
  • Express Delivery for other Emirates will be on next day or same day subject to availability if order is place before 10:00 Am
  • Remote Areas (Western / Eastern Region, etc.) – Additional charges Might apply; we will contact you for cost calculation.
  • Chiller Van Delivery (for edible food items like chocolates) – AED 50 (Recommended for temperature-sensitive items; we are not responsible for melted or damaged food items if another delivery method is chosen).

Delivery times may vary depending on location, courier delays, and unforeseen circumstances.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your selected delivery method and location.
  • Free shipping is available on orders over AED 100.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

6. Delivery Issues

If you experience any issues with your delivery, please contact our support team at sales@caketoolstrading.com or +971526965418.

  • If a package is lost or delayed, we will coordinate with the courier to resolve the issue as quickly as possible.
  • If an incorrect shipping address is provided, the customer is responsible for additional shipping fees to reship the package.

7. Damaged or Missing Items

  • If your package arrives damaged, please take photos and contact us immediately.
  • If an item is missing from your order, please notify us within 48 hours of receiving your package.

8. Returns & Refunds

For details on returns, please refer to our Refund & Return Policy.

If you have any further questions regarding shipping, feel free to reach out to us at sales@caketoolstrading.com or +971526965418.

Thank you for shopping with CakeTools UAE!